WynnBET Took 4 Days To Verify My ID. Caesars Sportsbook Took A Week.

In preparation for March Madness, I registered for every sportsbook app accessible in Massachusetts.

The process of signing up for four people was smooth and effortless.

The others? They don’t really feel the same.

Typically, when creating an online sportsbook account, users generally only need to provide their personal details during the registration process. This typically involves sharing their name, address, and either part or all of their social security number. Occasionally, in situations where Massachusetts online sportsbooks are unable to verify a customer’s identity, they may request additional documentation such as a government-issued ID or a utility bill.

Both WynnBET and Caesars Sportsbook required me to undergo additional verification, which involved submitting my driver’s license and a utility bill. It became evident that these documents were being manually reviewed.

It took WynnBET a total of four days to complete the process of verifying my identity.

I was unable to use the Caesars Sportsbook app for an entire week, as it took seven days for it to become operational again.

Here’s what happened.

WynnBET sign-up

I was prompted to provide my driver’s license and a utility bill with my present address as part of WynnBET’s ID verification process. Afterward, I received an email acknowledging that my verification request was being reviewed. Additionally, a red text message appeared in the app’s sidebar menu.

The only thing remaining was to wait.

I handed in the documents on Saturday morning, March 18th. However, I didn’t receive any response until Tuesday afternoon, March 21st. During these four days, there was silence, but the message indicating that verification was underway remained in my account. As soon as I got verified, my deposit was successfully processed, allowing me to commence betting.

In relation to: Evaluating My Live Betting Encounter Across All 6 Sportsbooks in Massachusetts

Caesars Sportsbook sign-up

It took a total of seven days for Caesars Sportsbook to verify my account. If I hadn’t reached out to support on the seventh day, the process might have taken even more time.

At first, Caesars requested my driver’s license as the only necessary document, which I proceeded to upload on Saturday, March 18. However, when I reached out to their support team via email on Friday, March 24, they requested that I also provide a copy of my utility bill.

The email support provided by Caesars was exceptional. The assistance I received was evidently from a genuine individual who displayed efficiency, professionalism, and courtesy. After engaging in a series of email exchanges with Caesars support, my account was successfully activated within a few hours. While it is conceivable that Caesars was on the verge of attending to my account, I had to patiently wait throughout the entirety of the gap between the Sweet 16 and Elite Eight before I could commence betting.

Verify identity at online sportsbooks in Massachusetts

In Colorado, I faced a situation where my driver’s license and utility bill addresses didn’t align, causing some complications.

If you are a Massachusetts transplant or a bettor who frequently moves, be ready to undergo the identity verification process as the apps that were introduced in Massachusetts have already been available in Colorado for several years.

March Madness is nearing its end, leaving bettors with limited options unless they still have an interest in South Korean baseball and international table tennis, which gained popularity during the pandemic. The next set of popular games to bet on are several months away, giving bettors who are facing identity verification issues ample time to wait until their verification is processed.

In Massachusetts, there are currently six apps that are available: DraftKings, BetMGM, Caesars, FanDuel, WynnBET, and Barstool Sportsbook. Betr is scheduled to launch in April, while Fanatics Sportsbook and Bally Bet will be launching in May. Additionally, Betway is anticipated to launch in January of the following year.

If you or someone dear to you is facing difficulties related to gambling, do not hesitate to contact a trained specialist for free assistance at 1-800-327-5050 or visit www.mahelpline.org/problemgambling. Help is available around the clock, 24/7.